This policy explains delivery, collection, inspection and responsibility for orders handled by Miller Gadgets.
1. Delivery coverage
Miller Gadgets delivers within Lagos, Ogun State and other states across Nigeria. Delivery cost depends on location, distance and delivery method and will be confirmed before dispatch.
2. Delivery timing
Deliveries within Lagos and Ogun State are normally completed within a few hours and should take no longer than 24 hours under normal circumstances. Deliveries to other states may take longer. Miller Gadgets does not normally operate or deliver on Sundays and usually does not deliver on public holidays.
3. Inspection on arrival
Customers should promptly confirm that the package belongs to them, the correct product was delivered, the visible condition matches the order and the basic contents are complete.
4. Damage or loss
Where an order handled by the approved Miller Gadgets delivery service arrives damaged, Miller Gadgets will arrange a replacement first. If a suitable replacement cannot be provided within 24 hours, a refund will be issued. Miller Gadgets remains responsible for an approved delivery until delivery is completed.
5. Customer-arranged delivery
A customer may use their own rider and no Miller Gadgets delivery fee will be charged. The customer accepts responsibility for loss, delay or damage caused by that independently selected provider.
6. Missed delivery
If a rider cannot reach the customer, Miller Gadgets will also attempt contact. After approximately 20 minutes without a response, the rider may leave and delivery may be rescheduled. Additional delivery charges may apply for another trip.
7. Address changes and collection
Contact Miller Gadgets before an order reaches a new address. An additional fee may apply where the new address is outside the original area. Customers may also collect and inspect orders at the office. Another person may collect only after direct authorisation by the customer.